Federal Reserve Bank of St. Louis Services Directory

Bank Holding Company Supervision

Supervision conducts examinations, provides guidance, and reviews compliance with applicable laws and regulations.

• Institutions headquartered in Indiana, Mississippi, Missouri and Tennessee
  Scott Smith: 314-444-8836 or 1-800-333-0810, ext. 448836
• Institutions headquartered in Arkansas, Illinois and Kentucky
  Allen North: 314-444-8826 or 1-800-333-0810, ext. 448826

Bank Holding Company and Membership Applications

Questions about Fed membership or bank/financial holding company applications may be directed here.

• Little Rock, Louisville and Memphis
  Patrick Pahl: 314-444-8858 or 1-800-333-0810, ext. 448858
• St. Louis
  Cathy Kusmer: 314-444-8822 or 1-800-333-0810, ext. 448822

Community Development

Community Develoment works with lenders, community leaders, and resource providers to foster community development and promote fair and equal access to credit.

Visit the Community Development Contact Us page for staff phone numbers.

Consumer Affairs

Consumer Affairs conducts examinations of state member banks for compliance with federal consumer credit laws, including HMDA and CRA, and provides information to depository institutions and consumers.

Elizabeth Hayes: 314-444-4251 or 1-800-333-0810, ext. 444251

Consumer Complaints

The Federal Reserve Consumer Help Center handles consumer complaints against state member banks.

For questions or to file a complaint, call 1-888-851-1920

Customer Accounts

Customer Accounts handles account confirmations and balances, information on correspondent/respondent relationships, and IAS accounting information and statements.

• Customer Accounts information: 1-800-333-0869
• Capital Stock Adjustments: 314-444-8365 or 1-800-333-0810, ext. 448365
• Billing Statement (availability and frequency, method of transmission, and use of earnings credits): 1-800-485-1033
• Origin and explanation of charges: 1-800-482-9463, ext. 232

Discount Window/Credit Office

Questions regarding setting up a borrowing relationship, loan requests, payments, or discount collateral pledges or releases may be directed here.

• Credit Office: 1-866-666-8316
• Rates in Arkansas: 1-800-332-0813, ext. 205

Economic Education

• Economic Education Programs and Workshops
  Mary Suiter: 314-444-4662 or 1-800-333-0810, ext. 444662
• Videos and Educational Booklets: St. Louis
  Shannon Smithers: 314-444-8560 or 1-800-333-0810, ext. 448560
• Videos and Educational Booklets: Memphis
  Cathy Martin: 901-579-4102 or 1-800-552-5132, ext. 794102

Financial Services and Regional Sales

Visit the Fed System's Financial Services web site to get contact information for:

• Access Solutions (assistance with specialized technical support and service setup related to FedLine® Customer Access Solution)
• Account Executives, District Business Development contacts and Regional Sales
• Account Services
• Check Services
• District Check contacts
• FedACH® Services
• FedCash® Services (assistance with FedCash Services, including ordering forms and supplies)
• Fedwire® Services
• National Settlement Service
• Treasury Services (including Savings Bonds, PATAX, Electronic Tax Application, Retail Securities and the TT&L Treasury Support Center)

Media Inquiries

The Public Affairs department handles all media inquiries for the Eighth Federal Reserve District. Reporters with questions or an interest in speaking with a St. Louis Fed staff member should contact:

• Charles Henderson
  e-mail: charles.b.henderson@stls.frb.org
  phone: 314-444-8311 or 1-800-333-0810, ext. 448311
  cell: 314-609-5972
  pager: 314-538-9526
• Adriene Dempsey
  e-mail: adriene.l.dempsey@stls.frb.org
  phone: 314-444-7471 or 1-800-333-0810, ext. 447471
  cell: 314-852-5968

Operating Circulars

Federal Reserve Financial Services are governed by the terms and conditions that are set forth in the operating circulars.

Visit the Federal Reserve financial services web site for more information.

Payments System Risk/Reserve Requirements

Payment Risk Management and Reserves: 1-866-666-8316

Research

Research provides information on interest rates, economic data and banking statistics. Analyses are conducted on monetary policy, banking, macroeconomic, regional, community and international issues.

Economic Data Information

• http://research.stlouisfed.org/fred2
• Economic and financial data (GDP, consumer prices, etc.): 314-444-8573 or 1-800-333-0810, ext. 448573
• Monetary, interest rate and international data: 314-444-8590 or 1-800-333-0810, ext. 448590
• Regional data: 314-444-8812 or 1-800-333-0810, ext. 448812
• Library: 314-444-8552 or 1-800-333-0810, ext. 448552
• Publications 314-444-7320 or 1-800-333-0810, ext. 447320

Visit http://research.stlouisfed.org for U.S. economic and financial data and regional data for the Eighth District (through Federal Reserve Economic Database FRED®), as well as information about our staff economists, working papers and publications, and seminars and conferences.

Regulations

Congress has assigned to the Board responsibility for implementing the Federal Reserve Act, which established the Federal Reserve System, and certain other laws pertaining to a wide range of banking and financial activities. The Board implements those laws in part through its regulations, which are codified in title 12, chapter II, of the Code of Federal Regulations.

Visit the Board of Governors web site for more information.

Speakers Bureau

Dawn Conner: 314-444-8421 or 1-800-333-0810, ext. 448421

Statistical Reporting

Statistics processes FR2900, Call Reports, Bank Holding Company Reports and various other financial reports from depository institutions. Additional information can be found online.

• Call Reports and Bank Holding Company Reports
  Rebecca Roberts: 314-444-8744 or 1-800-333-0810, ext. 448744
• Deposit Reporting and other statistical reporting
  Robin Miller: 314-444-8554 or 1-800-333-0810, ext. 448554
• Home Mortgage Disclosure Act (HMDA)
  Bob Dowling: 314-444-8532 or 1-800-333-0810, ext. 448532 or hmdasub@frb.gov
• Structure Reporting
  Joan Boelter: 314-444-8627 or 1-800-333-0810, ext. 448627

Subscriptions

• Fed publications and mailings
  Carol Musser: 314-444-8977 or 1-800-333-0810, ext. 448977
• E-mail alerts
  Tracie Mueller: 314-444-8810 or 1-800-333-0810, ext. 448810